Terms & Conditions
Placement of an order with Swahili Divers (p) Ltd (The company) is taken as acceptance by the customer of these terms and conditions.
Please remember when reading through these terms and conditions that we bend over backwards to try and solve any problems arising during your trip and will try to avoid charging any cancellation fees wherever possible. We will beg, scrape and prostrate ourselves whenever necessary to make sure everything goes as smoothly as possible. Customers are asked to remember that things don't always go quite to plan in Africa as they do elsewhere.
The company takes no responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the product.
Customers are required to provide for themselves all necessary insurances against personal injury, loss, medical evacuation, medical assistance, hospitalisation, damage, theft, cancellation, delay etc. Some of the elements sold by us inherently have a high risk factor involved for the customer (eg. diving, safari, flying, mountain climbing etc.) and we take no responsibility for the consequences of the customer taking on such risks. We try to be as professional as possible, but Diving and Safaris are both adventure sports/activities and have risks.
*All customers are responsible for ensuring that they have full insurance cover that includes rescue and hyperbaric recompression from the moment that they first place their order and covering the whole period before, during and after travel.
*You may NOT book with us, if you do not have adequate insurance, and in extreme cases you will be considered self insured and have to cover all costs of your recompression, evacuations and legal defense.
Once you have placed a booking with the company, the client will make a small non refundable deposit to secure said booking. It will be held until the booking is finalized. As soon as this takes place the client will be invoiced. The company’s pricing is based upon full prepayment 60 days in advance of service.
In the case of a last minute booking (less than 60 days) the booking must be paid for immediately.
Should you wish to make a change to your booking, then we will usually need to charge an amendment fee to cover additional administration costs. These charges can be quite significant, so best to avoid changes if at all possible.If the changes involve the actual cancellation of any element of the booking, standard cancellation charges will apply. Changes which involve adding to an existing booking can usually be carried out without an amendment charge.
If your journey starts in the EU, you must work within the EU denied boarding law. Your airline must co-operate with you. You are however, still liable for the costs of your journey/Safari in Tanzania . The company will make every effort to re-arrange your journey, but you will NOT be entitled to any refund due to your non appearance for any sector or sectors or services of your journey.
The company is not liable for any knock on effects arising from the failure of any one element of a sale, such as the non-departure of a boat or plane. Any cancellations arising thereof will be completely the responsibility of the customer. It remains the customer's sole responsibility to arrive and depart and travel between all elements of a trip. In practice you will not need to, but for legal reasons we have to insist that the customer must check with local transport operators the exact times and schedules for transport. There are only a few departures on which a failure can cause serious knock-on effects and we always try to construct trips which avoid such risks and will try to make you aware of any such possibilities. In Africa you soon learn to build a little bit of slack in your schedule.
Invoicing is in US$ or Sterling pounds at the request of the client. Once a booking is paid for, the price is guaranteed except in the case of surcharges.
In some rare cases suppliers feel the need to pass on surcharges to us for exchange rate fluctuations, fuel price increases, instantaneous government park fees.
The company reserves the right to pass on to customers any increase imposed on us by our suppliers.
We are a small establishment that books up months in Advance. Therefore our Cancellation policy has to be strict: If you choose to cancel your holiday with us you will be left with the following options:
If you cancel more than 60 days before we will refund you 75% of your booking. (everything except the non refundable 25% booking fee)
If you cancel less than 60 days before service being delivered, you will forfeit 100% of your booking.
In most cases, we will do our best to work with your insurance company to ensure that you can make a claim for a full refund.
Acceptance of Terms and Conditions
The placing of a booking with Swahili Divers (p) Ltd for services implies that you accept the booking conditions.
In the case of any dispute, the court of Law is Zanzibar .